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| Beyond Reason: Using Emotions as You Negotiate | 
 enlarge | Authors: Roger Fisher, Daniel Shapiro
Publisher: Penguin Audio
Category: Book
List Price: $32.95
Buy New: $6.59
You Save: $26.36 (80%)
New (29) Used (9) from $5.16
Avg. Customer Rating:  39 reviews
Sales Rank: 519572
Format: Abridged, Audiobook
Media: Audio CD
Edition: Abridged
Number Of Items: 5
Pages: 1
Shipping Weight (lbs): 0.3
Dimensions (in): 5.8 x 5.3 x 0.8
ISBN: 014305791X
Dewey Decimal Number: 302.3
EAN: 9780143057918
ASIN: 014305791X
Publication Date: October 6, 2005
Availability: Usually ships in 1-2 business days
Condition: SATISFACTION GUARANTEED! NEW Book! May have remainder mark. Most orders ship within 1 BUSINESS DAY with ORDER CONFIRMATION.
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Amazon.com Review
Let's say you're trying to convince a new employer to sweeten its job offer to you. Or perhaps you're buying or selling a company. Or maybe you're even solving for peace in the Middle East. If any of these scenarios is yours, Roger Fisher, Daniel Shapiro, and their colleagues at the Harvard Negotiation Project have ideas that they would like to share. Fisher's previous book, Getting to Yes, stands today as a seminal work in negotiations theory. Businesspeople in a wide variety of industries have drawn from the book's tips for deal-making and its larger framework for "interest-based negotiation", which focuses on understanding each side's interests and working together to produce proverbial win-win outcomes. In Beyond Reason, Fisher and Shapiro go one step further. To the authors' credit, they started this new book with a clear understanding of the previous one's chief shortcoming. Though Getting to Yes introduced a powerful paradigm for negotiations, it did not fully address a critical element of most deals: emotions, and the messy human details that can distract from purely rational decision-making. If both negotiators are consistently lucid, fair, and calm, the game has a certain set of rules, but if--as in most situations--the different parties get excited, angry, sad, insulted, and so on, then those rules change. That expanded focus forms the basis for Beyond Reason. Fisher and Shapiro have structured this latest work around five key emotions which they identify as most critical to productive negotiations. Even though each situation has its own dynamics, they point to appreciation, affiliation, autonomy, status, and role as the most important for making each party comfortable enough to grasp the principles of rationality that maximize the chances for a win-win result. Critics may deride this book as still too simplistic, too black-and-white, and unappreciative of life's shades of gray. The authors' pragmatic bent comes in the book's final two chapters. One takes readers through the overall process for negotiations--not just the parry-and-thrust of conversations with the other party, but also pre-conversation preparation. It's in this preparatory stage, the authors contend, where a thoughtful consideration of potential emotional dynamics can help prevent later problems. To synthesize many of the lessons they impart, Fisher and Shapiro then close their work by inviting guest commentary from the former President of Ecuador, Jamil Mahuad, who explains how he applied interest-based negotiations theory to highly charged negotiations between his country and Peru, on a border dispute in the late 1990s. It's this kind of real-life application of Fisher and Shapiro's theories that continue to give them relevance. --Peter Han
Product Description
A guide to using emotions to benefit you and others-by the seasoned negotiator who brought us Getting to Yes.
Abridged CDs - 5 CDs, 6 hours
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| Customer Reviews: Read 34 more reviews...
 Excellent! August 12, 2008
Used this as research for our call centre staff when dealing with difficult situations/negotiating. Excellent resource - combines theory with practical.
Highly recommend it.
Using your emotions positively March 31, 2008
2 out of 2 found this review helpful
As the title suggests, the authors Roger Fisher and Daniel Shapiro set out to show how to manage emotions during a negotiation - both yours and the other party's. Fisher is the co-author of the best selling book on negotiation, "Getting To Yes" and the similar style is evident here - simple concepts with plenty of real case scenarios to illustrate.
The book is in five parts, but it's part two that has all the guts of their concept. The five chapters in this section outline the author's key negotiating strategies for managing emotions - express appreciation, build alliances, respect autonomy, acknowledge status and choose a fulfilling role. I found the best of these to be "express appreciation" which has three simple strategies - understand their (the other party) point of view; find merit in what the other person thinks, feels and does; communicate your understanding. Whilst these may seem like common sense and reasonably straight forward, the hints and tips the authors give on how to implement these is well worth the price of this book. For example, one that impressed me was how to show appreciation for the other party's argument whilst not necessarily agreeing with it, thus building positive rapport and approaching the negotiation from a collaborative rather than adversarial perspective.
Fisher and Shapiro are extremely experienced and knowledgeable negotiators. I really liked their many (real) cases to illustrate key points. I will certainly use the things I have learnt from reading this book in my own negotiations. My one piece of advice - if you are a novice negotiator, I would suggest reading a book such as "Getting to Yes" first so that you have some basic negotiating principles to work from. The tips in this book can then enhance your expertise.
Bob Selden, author
What To Do When You Become The Boss: How new managers become successful managers
Excellent Read - Using Emotions to Help Yourself as Well as Others February 22, 2008
This book illustrates effectively how emotions can be used in the communications process between yourself and others for a positive result. We have always been taught that emotions should be kept out of communication -- that it is a bad thing, but this book uses charts and conversation examples to show that that isn't the case. An excellent, easy to read book that helps the reader and teaches them to be a better communicator with better skills for negotiation.
Guidebook for using emotions in negotiation January 30, 2008
2 out of 2 found this review helpful
Far too many books treat negotiation as a rational process, as if the parties involved are calculating machines (or close to it). Authors Roger Fisher and Daniel Shapiro show that is not the case. They explain how emotions affect negotiating, and provide tools based on five core emotional concerns for dealing with powerful feelings at the negotiating table. This slender book is clearly written, and the authors illustrate each point in their theoretical framework with examples from their extensive experience. The result is an immediately applicable book that provides a host of practical tips. getAbstract recommends it to anyone who negotiates...and that means just about everyone.
Don't Negotiate Without It! October 21, 2007
1 out of 1 found this review helpful
This book was great and I haven't really seen anything else that offers advice much on emotions in negotiation. I was impressed with how well the topic was covered. (Ex. 5 concerns I never thought about before in myself or others, how to bring out the best in people) You have to get used to using it and predicting your own emotions but I wouldn't negotiate with out it, now that I've finished it and used it successfully.
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